---
title: How can I reset my Komp?
description:  If you want to keep any pictures, administrators can download them in the app by pressing on the three dots next to the photo > Download photo. Komp can also be reset by our support team. Please make
---

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# How can I reset my Komp?

 

 If you want to keep any pictures, administrators can download them in the app by pressing on the three dots next to the photo \> **Download photo**.

 

1. In order to factory reset Komp, it needs to be online and you need to be an administrator.
2. From the Komp app, go to **Settings \> Komp Settings** in the top right corner
3. Tap **About Komp**
4. Tap **Factory Reset Komp** on the bottom and follow the in-app instructions

Komp can also be reset by our support team. **Please make sure the Komp is online**. If you have moved Komp from its previous location, you might need to [add WiFi](https://help.komp.family/add-a-wi-fi-network-to-komp?hsLang=en) again. When contacting No Isolation, please have the serial number at hand.

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