Update 29/09: Solution found and rolled out
Overview
We are currently experiencing the following issues for our users:
- Problems logging in
- Problems requesting a new password
- Problems creating a new user
This specifically affects customers using Android version 14, but we have also seen that customers with other versions are experiencing the same issues, though not all.
iOS users can still log in. Some iOS users have encountered login problems. If this occurs, please delete the app and download it again. Then try logging in as usual!
What We Are Doing About It
We are actively working to identify and resolve the issue. An updated version of the app is being developed and will be submitted to Google for approval. This process may take some time, and we expect a new version of the app to be available shortly.
Expected Timeline
It is difficult to predict how long this will take, but we strive to launch the updated app as soon as possible.
Thank You for Your Patience!
We appreciate your patience and understanding while we work to resolve this issue. We are dedicated to providing you with the best possible experience and will update you as soon as we have more information.