--- title: Have you received an email or SMS about your Komp subscription? description: Have you received an email or SMS about your subscription? --- [Skip to content](https://help.komp.family/have-you-received-an-email-or-sms-about-your-subscription#main-content) - [English](https://help.komp.family/have-you-received-an-email-or-sms-about-your-subscription) - [Norsk – Norge](https://help.komp.family/no-no/have-you-received-an-email-or-sms-about-your-subscription-1) - [Svenska](https://help.komp.family/sv/have-you-received-an-email-or-sms-about-your-subscription-0) English Show submenu for translations [![Copy of Copy of Komp-logo.png\]](https://help.komp.family/hs-fs/hubfs/Copy%20of%20Copy%20of%20Komp-logo.png?height=49&name=Copy%20of%20Copy%20of%20Komp-logo.png)](https://help.komp.family/?hsLang=en) Open main navigation Close main navigation - - [English](https://help.komp.family/have-you-received-an-email-or-sms-about-your-subscription) - [Norsk – Norge](https://help.komp.family/no-no/have-you-received-an-email-or-sms-about-your-subscription-1) - [Svenska](https://help.komp.family/sv/have-you-received-an-email-or-sms-about-your-subscription-0) English Show submenu for translations - [Service status](https://status.komp.family/) [Service status](https://status.komp.family/) Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.komp.family/?hsLang=en) 2. [Subscriptions and returns](https://help.komp.family/subscriptions-and-returns?hsLang=en) # Have you received an email or SMS about your Komp subscription? ## This information only applies to you if you have received an email or SMS from Komp about a change to your subscription. Due to a technical error on our side, we need to make changes to some Komp subscriptions. What this change means for you depends on which Komp model you have.   [**If you have a Komp EV2**](https://help.komp.family/have-you-received-an-email-or-sms-about-your-subscription#EV2-English) **![bilde](https://help.komp.family/hs-fs/hubfs/bilde.jpg?width=428&height=241&name=bilde.jpg)**   [**If you have a Komp EV2b or EV3**](https://help.komp.family/have-you-received-an-email-or-sms-about-your-subscription#EV2BEV3)  **![](https://help.komp.family/hs-fs/hubfs/bilde.png?width=377&height=260&name=bilde.png)**  --- **If you have a Komp EV2**   **![](https://help.komp.family/hs-fs/hubfs/bilde.jpg?width=240&height=135&name=bilde.jpg)**  **What happens on 30.10.2026?** Your subscription changes from Premium to Basic. **Your Komp will keep working, and you can keep using the app.** You will have the Basic features instead of the Premium ones. **If you want to keep the Premium features** An administrator in your family can start a subscription in the app under **Settings → Subscription**. You can read more about what’s included in Premium and the subscription price here: [Learn more about Komp Premium](https://help.komp.family/knowledge/komp-premium?hsLang=en)   **Why did I have a subscription without paying?** A technical error on our side. Your Komp was registered in a way that gave the app a subscription without one ever being created. We are sorry for the confusion.   **What if I think this is a mistake?** If you believe your subscription should not be changed, please [contact our support team](mailto:support@komp.family) and we’ll be happy to help.   --- **If you have a Komp EV2b or EV3**  **![](https://help.komp.family/hs-fs/hubfs/undefined.png?width=236&height=162&name=undefined.png)**    **What happens on 30.10.2026?** Your subscription ends, and **you will no longer be able to reach your Komp through the Komp Family app.** That means you will not be able to \[send photos\], \[send messages\] or \[make calls\] to the Komp. These models require a subscription to work with the app. **If you want to keep using your Komp** An administrator in your family can start a subscription in the app under **Settings → Subscription**. Start the subscription before **30.10.2026** and nothing will be interrupted. [What is included in the subscription](https://help.komp.family/knowledge/komp-premium?hsLang=en) **Why did I have a subscription without paying?** A technical error on our side. Your Komp was registered in a way that gave the app a subscription without one ever being created. We are sorry for the confusion. **What if I think this is a mistake?** If you believe your subscription should not be changed, please [contact our support team](mailto:support@komp.family) and we’ll be happy to help.   **Haven’t received an email or SMS from us?** **If you haven’t received an email or SMS from Komp about your subscription, these changes do not apply to you.**   - [Komp Pro](https://help.komp.family/komp-pro?hsLang=en#main-content) - [Komp Pro | Get started](https://help.komp.family/komp-pro?hsLang=en#komp-pro-get-started) - [Komp Pro | Groups and access levels](https://help.komp.family/komp-pro?hsLang=en#komp-pro-groups-and-access-levels) - [Komp Pro | Settings and Data](https://help.komp.family/komp-pro?hsLang=en#komp-pro-settings-and-data) - [Komp Pro | Troubleshooting](https://help.komp.family/komp-pro?hsLang=en#komp-pro-troubleshooting) - [Komp Pro | ExorLive](https://help.komp.family/komp-pro?hsLang=en#komp-pro-exorlive) - [Get started](https://help.komp.family/get-started?hsLang=en) - [About Komp](https://help.komp.family/about-komp?hsLang=en) - [Technical specifications](https://help.komp.family/technical-specifications?hsLang=en) - [Subscriptions and returns](https://help.komp.family/subscriptions-and-returns?hsLang=en) - [Network](https://help.komp.family/network?hsLang=en) - [Troubleshooting](https://help.komp.family/troubleshooting?hsLang=en) - [Common questions](https://help.komp.family/common-questions?hsLang=en) - [Contact us!](https://help.komp.family/contact-us?hsLang=en) [![Chill listening crop-3](https://help.komp.family/hs-fs/hubfs/Copy%20of%20Copy%20of%20Komp-logo-1.png?width=76&height=24&name=Copy%20of%20Copy%20of%20Komp-logo-1.png "Chill listening crop-3")](https://komp.family/?hsLang=en) Copyright © 2026, Kompany AS